Quarterhill Inc. has been selected by the Utah Department of Transportation (UDOT) to deploy its tolling back-office and customer service platform across the I-15 Express Lanes network under a US$6.3 million (c. £4.69m) contract.

UDOT will operate on Quarterhill's modular back-office solution that automatically routes, assigns, and resolves transactions, surfacing exceptions before they escalate. The platform integrates natively with enterprise resource planning, customer service, and operational systems agencies already run, replacing UDOT’s dashboards and manual workflows.

The new system will enable UDOT to access a unified, auditable, real-time operational view of their operations. The five-year contract includes five optional one-year extensions and covers transaction processing, account management, customer service centre operations, and full support for the UDOT Express Lanes programme.

UDOT's Express Lanes system spans approximately 82 miles in each direction across 77 tolling locations. In fiscal year 2025, the system recorded approximately 1.63 million trips, generated US$2.75m (c. £2.05m) in revenue and currently serves nearly 30,000 active transponders across 20,000 customer accounts. The new platform is designed to scale with that volume and to give UDOT direct control over how rules and workflows evolve as the program grows.

Quarterhilll CEO Chuck Myers said: “Tolling back-office systems have lagged behind the rest of the transportation stack for too long. Agencies have been forced to operate across disconnected tools with limited visibility and slow change cycles. What we're bringing to UDOT is fundamentally different: a solution where rules, roles, and workflows live in one place, exceptions are caught automatically, and every action is traceable. UDOT will be able to adapt the system as their program evolves, without downtime, without rebuilds, and without losing the customer experience drivers expect."